Terms & Conditions
NB Travel Group LLC (“Vocatio”) looks forward to serving you in what we hope will be a memorable and life-changing experience for you. These Terms and Conditions to which you agree when you sign up for a Vocatio tour. They are designed to provide you with the best possible experience and to allow us the ability to manage our tours in the most efficient way reasonably possible. Because these Terms and Conditions are an important part of your agreement to travel with Vocatio, please take the time to read them carefully before completing your reservation. For purposes of this Agreement, “traveler” and “you” refer to the person travelling with Vocatio, and the “Organizing Entity” refers to the diocese, parish, ministry group, or school that has contracted Vocatio for the tour. “Tour” or “Trip” refers to the pilgrimage, mission trip, educational or cultural tour that you are joining.
Payments: Vocatio requires an initial deposit of $300-$500 per person delivered along with these terms and conditions agreed to by you in order for you to reserve a place on a tour. The deposit will be credited to your account with Vocatio on the registration and payment system called We Travel. The price for the tour you select will be locked and guaranteed once the minimum participant registration requirement is reached by the registration deadline. A traveler-specific contribution link will be available in order to accept contributions from friends and family into your account.
The initial deposit is due by the registration deadline date shown on We Travel. A second payment will be scheduled 70 days prior to departure for the amount specified on We Travel. A final payment for the full amount will be due 40 days prior to departure for the amount specified on We Travel.
The initial deposit is non-refundable after the registration deadline. Any additional amount over the initial deposit is refundable until the second payment deadline. After the second payment deadline, the second payment amount due is non-refundable. Any additional amount over the initial deposit and second payment is refundable until the third and final payment deadline, after which no refunds will be issued. The refund policy is based on when Vocatio is able to secure refunds from all third-party suppliers.
You are also strongly encouraged to choose to make your own arrangements for trip cancellation insurance. You will be provided with a link to our preferred insurance vendor in your registration confirmation email so that you can choose your coverage options.
If NB Travel Group is forced to cancel the group due to Force Majeure, NB Travel Group agrees to attempt in good faith to receive a refund for such canceled segment, and if successful, NB Travel Group will credit the traveler in the form of a partial or full refund for that segment.
Note that your passport must be valid for at least 3-6 months after the return date depending on your travel destination. Each group’s passport validity requirement will be communicated on the group-specific portal on We Travel. If you need to renew your passport, you may register on We Travel by putting all zeroes for the passport information and uploading a blank page for the passport scan. When you get your updated passport, you must email the information and passport scan to enrique@vocatiotravel.com.
Travel with NB Travel Group requires a valid passport. You agree to comply with all governmental requirements for travel, whether of the United States or another nation, including but not limited to passport and visa laws, as well as the recent fluid laws pertaining to the COVID-19 pandemic. Please note that your U.S. passport must be valid for six months past the date of your anticipated return from outside the U.S. Passport and related fees are not covered by the NB Travel Group’s price and are the traveler's own responsibility.
NB Travel relies on traveler registration information in order to book and confirm all air and ground services. Each traveler is responsible for inputting all of their information correctly. First, middle, last names with suffixes should be inputted exactly as shown on your passport. Failure to do so can result in not being allowed to travel by the contracted airline and/or other third party suppliers. NB Travel Group will not be responsible for any of the resulting consequences from incorrectly inputted traveler information if done so by the traveler.
The liability of NB Travel Group is solely limited to reimbursement in the case of services not supplied due to failure on NB Travel Group’s part (or the part of sub-contractors).The organizing entity or any and all of its representatives are not a party to this Agreement and in no event shall they be held liable for any acts or omissions by any party to this Agreement or any third party. THE PARTIES TO THIS AGREEMENT MUTUALLY AGREE TO HOLD HARMLESS THE ORGANIZING ENTITY , ITS AGENTS, EMPLOYEES, AND REPRESENTATIVES FROM ALL LIABILITY, LOSSES, COSTS, OBLIGATIONS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, WHICH EITHER PARTY MAY INCUR AS A RESULT OF THE NEGLIGENCE, GROSS NEGLIGENCE, FRAUD, ACCIDENT OR OTHER MISCONDUCT OF EITHER PARTY TO THIS AGREEMENT OR THEIR AGENTS, EMPLOYEES, OR REPRESENTATIVES. THE PARTIES TO THIS AGREEMENT HEREBY WAIVE ANY AND ALL CLAIMS AGAINST THE ORGANIZING ENTITY.
Air travel and accommodations: NB Travel Group will arrange travel for travelers in economy class. Air fares will be based on applicable rates and schedules at the time of booking. Please note that NB Travel does not have control over changes in air fares and flight schedules. Travelers must abide by the prevailing terms and tariffs applicable to their airline ticket and baggage claim. Baggage allowance is determined by the airline and will be communicated with the group leaders and all participants.
All luggage is carried at the owner’s risk throughout the trip. Each traveler is allowed one larger piece of luggage to be placed in bus storage, and a personal item to carry with them on the bus. It is the mutual understanding of the parties to this Agreement that NEITHER NB TRAVEL GROUP NOR THE ORGANIZING ENTITY ARE RESPONSIBLE FOR ANY LOST, DAMAGED, OR STOLEN ITEMS.
All of our pricing is in US dollars, the prices of which are subject to change, reconfirmation and availability.
It is the mutual understanding of the parties to this Agreement that neither NB Travel Group nor the Organizing Entity is responsible for any visas or vaccinations required by the U.S. or the countries the group will be traveling to.
You understand that NB Travel Group is a supplier of services whereby third-party travel, lodging, food service, and guided tour enterprises provide independent services directly to patrons such as travelers. YOU AGREE THAT NB TRAVEL GROUP AND THE ORGANIZING ENTITY ARE NOT RESPONSIBLE FOR, EITHER DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, AND YOU HEREBY WAIVE, ANY AND ALL CLAIMS AGAINST NB TRAVEL GROUP AND THE ORGANIZING ENTITTY FOR ANY LOSS, DAMAGES, OR INJURY WHICH MAY RESULT FROM ANY ACT OR OMISSION, COMMITTED OR OMITTED, BY THIRD PARTIES.
Pandemic-related travel requirements: In the event that COVID-19 or other pandemic-related circumstances affect travel through NB Travel Group, whether by virtue of laws or regulatory guidelines of the United States and/or another nation as part of your NB Travel Group tour, or by virtue of health conditions that arise during a tour, you agree to abide by the then prevailing laws and guidelines of the country in which you are present, whether during a tour, on board transportation, or in an airport. NB Travel Group will use reasonable efforts to arrange for COVID-19 testing in countries other than the United States if a negative test is required to re-enter the U.S. You agree that NB Travel Group and the Organizing Entity will not be responsible, and you agree to hold NB Travel Group and the Organizing Entity harmless, for damages of any type resulting from a traveler contracting COVID-19 (or any other disease) that requires quarantining for any length of time. NB Travel Group will use reasonable efforts to arrange quarantine accommodations, but you agree to be responsible for all costs incurred due to a quarantine, including but not limited to hotel charges, airline flight change fees, ground transportation costs, meal and medicine expenses, and health care costs.
In case the U.S. Government decrees an increase in taxes or announces new taxes, we will be forced to apply them and change our rates accordingly.
In case of Force Majeure, we reserve the right to make changes to the programs and/or itineraries with notice as soon as practicable, or without prior notice if prior notice is not possible, to ensure the operation of the agreed services. NB Travel Group agrees to notify you of any additional cost associated with the substituted service immediately. In this case, if you elect to participate in the substituted service, you must pay the reasonable additional cost immediately. NB Travel Group agrees that if the rate for the substituted service is lower than originally anticipated, NB Travel Group will credit you the difference.
Scheduled activities are subject to change: International travel involves numerous variables that require flexibility and willingness to accept last-minute changes and adaptations. The safety and health of our travelers and guides are NB Travel Group’s primary concern, even when a changed itinerary means missing out on a segment of a tour. Please note that changes, cancellations, and adaptations made during an active tour for safety and/or health reasons will be at the sole discretion of NB Travel Group. By signing this Agreement, you understand that in the event that a segment of a tour that is already underway is partially or completely canceled for health and safety reasons, NB Travel Group shall not be liable. NB Travel Group will attempt in good faith to receive a refund for such cancelled segment, and if successful, NB Travel Group will credit You in the form of a partial refund for that segment. If NB Travel Group is unable to receive a refund for such segment, You will not be entitled to a refund.
Damages caused by you on any of the properties they are on are your sole financial responsibility. NB Travel Group will do its part in investigating and protecting you from false claims. However, if the damages are billed to NB Travel Group or a claim is made on our insurance, you will be responsible for the repair costs and/or the increase in insurance premium.
Neither NB Travel Group, nor the Organizing Entity, nor any of the restaurants are responsible for offering special dietary dishes which have not been pre-requested, booked, confirmed & pre-paid in advance of the trip.
If you have special dietary needs or requests, please notify NB Travel Group as far in advance as possible of your trip date in order for us to ensure that we can arrange alternative options.
Please note that due to differing levels of availability in regard to special dietary alternatives, we will always try our best to accommodate you, however, this largely depends on the region & establishment in question. Should this be the case and we have the special dietary requirements in advance, we will do our utmost to accommodate you.
In case of any request to change any of the pre-confirmed menus or dishes at the time the meals are served, the establishment cannot be held responsible, unless it is a case of quality. In case of NB Travel Group not receiving any special dietary requests well in advance of the travel dates, the pre-booked meals will be prepared and served as originally advised.
In general, NB Travel Group is not responsible for the quality and/or ingredients of any alternative dishes or beverages that were NOT pre-booked/paid.
The use of pictures, images, reviews, and organization names is a key part of NB Travel Group’s continued success. Therefore, you agree to allow NB Travel Group to prudently display pictures and videos of you or the group during travel, along with the ability to collect comments and reviews about your experiences both for display on their website and/or social media and for the continual improvement of NB Travel Group’s services.
Neither NB Travel Group nor the Organizing Entity shall be responsible for the cost of travel insurance and/or health related costs. NB Travel Group has included Travel Medical Insurance through IMG Global, and will communicate the details of coverage prior to travel.
NB Travel Group highly recommends purchasing trip coverage insurance in the event you need to cancel after the refund deadlines. A link to our preferred provider will be sent in your registration confirmation email.
In addition to travel insurance premiums and passport fees, unless otherwise agreed to in writing by NB Travel Group, the price of a NB Travel Group tour does not include the cost of expenses and purchases made by a traveler outside of the stated items and services specified in this Agreement, which means the NB Travel Group price does not cover additional tips, food and beverage not otherwise provided in included tour meals, airline charges for extra baggage, personal items, taxes on individual purchases, fines for violation of local laws or ordinances, or health care insurance and costs.
NB Travel Group LLC is honored to provide high-quality service for your group trip. We look forward to serving you.